Ticketing Agent (Permanent)

Western Cape- Cape Town -Retail

Publication: 04 Jun 2026

Job Description

To manage end-to-end ticketing processes, ensuring accurate reservations, ticket issuance, amendments, and full compliance with airline fare rules and company procedures, while delivering high-quality customer service.
 

Key Responsibilities

• Issue tickets in line with airline fare rules and ticketing regulations
• Maintain strong working knowledge of:
  • Fare construction and pricing
  • Airline tariffs and ticketing rules
  • PNR management and servicing
• Process ticketing transactions including reissues, refunds, voids, and exchanges
• Manage turnaround times on all ticketing requests in line with operational expectations
• Ensure compliance with airline, IATA, and company procedures
• Deliver high standards of customer service and support overall customer satisfaction
• Maintain accuracy and attention to detail across all bookings and ticketing processes
   

Key Skills & Competencies

• Strong GDS proficiency (Amadeus, Galileo, Sabre)
• High attention to detail and accuracy
• Strong problem-solving capability
• Excellent communication and customer service skills
• Ability to work under pressure in a fast-paced environment
• Strong organisational skills with the ability to manage high volumes of work

Availability

Asap

Salary

Market related

Required Qualifications

Minimum Requirements

• 2–5 years’ experience in a travel agency or ticketing environment
• Proven hands-on experience using a GDS (Amadeus, Galileo, Sabre or similar)
• Strong knowledge of airline ticketing procedures and fare rules
• Basic knowledge of world geography and airline codes

Location

Cape Town

General Details

Location - Cape Town

Please send your CV to hr.za@atpi.com

Application details

Contact Name :Tessa Clark

Contact Phone:0315668350

Apply Now