Customer Support and Ticketing Agent (Permanent)

Western Cape- Cape Town -Retail

Publication: 08 Jul 2026

Job Description

Are you a tech-savvy travel professional who loves helping people kick off their journeys without a hitch? We are looking for an experienced Customer Support and Ticketing Agent to join our dynamic team.

This role begins with a hybrid onboarding period (3 days in-office, 2 days from home) to ensure you have a collaborative, supported start. Once onboarding is successfully completed, the position transitions into a fully remote, home-working role.

About the Role

In this role, you will be the friendly face and sharp mind guiding our customers through their online booking journeys, resolving ticketing queries, and troubleshooting any digital bumps along the way. You will also work closely with our internal travel team, providing valuable operational backup and stepping in to assist customers during peak periods. If you thrive in a fast-paced environment and enjoy a mix of customer care and team collaboration, this is the perfect hybrid role for you.

Required Qualifications

Key Attributes

• A natural problem-solver who is calm, efficient, and entirely focused on providing peace of mind to our customers.
• Tech-savvy and adaptable, with a comfort in navigating online booking systems and switching smoothly between tasks.
• An excellent communicator who is warm, articulate, and able to explain complex ticketing rules simply.
• A collaborative partner who is always eager to support colleagues and provide reliable backup to the internal travel team.
• Detail-oriented and highly accurate under pressure, ensuring bookings and details are always flawless.

Experience & Requirements

• A proven track record working within retail/wholesale travel, or airline customer support environments.
• A minimum of 3 years of hands-on GDS experience and solid NDC platform knowledge.
• Sound knowledge of ticketing, re-issues, refunds, and general airline regulations & policies.
• Experience managing customer travel support queries across multiple digital and direct communication channels.
• Strong destination knowledge paired with a knack for handling complex travel logistics.

Location

Cape Town

General Details

Does this sound like your next move? If you have the ticketing expertise and love keeping travelers' journeys on track, send your CV to the application email address below, we would love to hear from you. 


 

Application details

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