Senior Travel Consultant (Permanent)

Gauteng- Johannesburg CBD Bank City -Retail

Publication: 14 Oct 2026

Job Description

Role Purpose
Bucks Travel & Lifestyle is seeking a highly experienced Senior Travel Consultant to deliver exceptional, high‑touch service. This role is critical in supporting our clients with all travel arrangements. The successful candidate must be self-managed, highly knowledgeable in the travel industry, capable of making sound decisions under pressure, and committed to delivering exceptional service while managing complex travel arrangements from start to finish.
 

Core Responsibilities & Key Accountabilities

• Meet and exceed client travel requirements through exceptional service, building and maintaining strong client relationships and delivering, premium personalised customer service.
• Provide seamless support in collaboration with the Afterhours operations team.
• Manage end‑to‑end travel arrangements, including quoting, providing up to date travel advice, managing complex itineraries, packages, changes, and queue management.
• Process payments, discounts, refunds, and amendments accurately.
• Manage and resolve client complaints in collaboration with management, ensuring timely and effective resolution.
• Identify and maximise sales opportunities.
• Achieve monthly KPIs and individual targets as set by business & management.
• Input and drive eBucks Travel’s VP and understand Bank’s ecosystem.
• Proactively manage travel disruptions (flight cancellations, schedule changes) with immediate, creative problem-solving and communication.

Availability

ASAP

Salary

TBA

Required Qualifications

Minimum Criteria & Experience

Qualifications

• National Diploma in Travel or equivalent qualification (essential)
• Valid GDS-specific certification is required.

Language Requirements

• Fully bilingual
  • English (Read, Write, Speak – essential)
  • Afrikaans (Read, Write, Speak – advantageous)

 Experience

• Minimum 10 years’ experience as a Travel Consultant within the travel industry
• Minimum 10 years’ GDS experience, with strong command of Galileo and/or Amadeus
  • Valid GDS-specific certification is required.
• Proven experience in:
  • Leisure and corporate travel
  • Travel concierge or similar high‑touch service models.
  • VIP or Ultra High Net Worth clientele (strong advantage)

• Strong ability to manage:
  • Emergency bookings
  • Complex, multi‑sector itineraries.
  • Last‑minute changes, reissues, refunds, and cancellations
• Strong sales and consultative skills, with the ability to:
  • Recommend and cross‑sell relevant travel products and services.
  • Maximise revenue opportunities while prioritising client needs.
• Excellent organisational and time‑management skills
• Impeccable attention to detail
• Strong decision‑making ability under pressure.
• Proficiency in:
  • MS Word, Excel, Outlook
  • Travel‑related booking and payment platforms.

• Highly resilient and composed under pressure.
• Innovative and solutions‑driven.
• Discrete, trustworthy, and sensitive to client confidentiality
• Strong destination, product, airline, and industry knowledge
• Operate effectively both within a team environment and autonomously.

Location

Johannesburg CBD Bank City

General Details

Operating Hours & Work Location

• Monday – Friday: 08h00 – 17h00
• Saturday: 09h00 - 12h00

Note:

• Shifts are rotational and may vary based on operational requirements.
• Total working hours will not exceed 176 hours within a 4‑week cycle.
• The shifts outlined above are not limited to those specified and may be subject to change in accordance with business requirements.
• Ability to work afterhours emergency shifts (when required)
   

To apply, click here:
https://firstrand.wd3.myworkdayjobs.com/FRB/job/Johannesburg/Senior-Travel-Consultant_R52418