Job Description
Role Purpose
Bucks Travel & Lifestyle is seeking a highly experienced Senior Travel Consultant to deliver exceptional, high‑touch service. This role is critical in supporting our clients with all travel arrangements. The successful candidate must be self-managed, highly knowledgeable in the travel industry, capable of making sound decisions under pressure, and committed to delivering exceptional service while managing complex travel arrangements from start to finish.
Core Responsibilities & Key Accountabilities
- Meet and exceed client travel requirements through exceptional service, building and maintaining strong client relationships and delivering, premium personalised customer service.
- Provide seamless support in collaboration with the Afterhours operations team.
- Manage end‑to‑end travel arrangements, including quoting, providing up to date travel advice, managing complex itineraries, packages, changes, and queue management.
- Process payments, discounts, refunds, and amendments accurately.
- Manage and resolve client complaints in collaboration with management, ensuring timely and effective resolution.
- Identify and maximise sales opportunities.
- Achieve monthly KPIs and individual targets as set by business & management.
- Input and drive eBucks Travel’s VP and understand Bank’s ecosystem.
- Proactively manage travel disruptions (flight cancellations, schedule changes) with immediate, creative problem-solving and communication.
Availability
ASAP
Salary
TBA
Required Qualifications
Qualification:
Minimum Criteria & Experience
Qualifications
- National Diploma in Travel or equivalent qualification (essential)
- Valid GDS-specific certification is required.
Language Requirements
- Fully bilingual
- English (Read, Write, Speak – essential)
- Afrikaans (Read, Write, Speak – advantageous)
Experience
- Minimum 10 years’ experience as a Travel Consultant within the travel industry
- Minimum 10 years’ GDS experience, with strong command of Galileo and/or Amadeus
- Valid GDS-specific certification is required.
- Proven experience in:
- Leisure and corporate travel
- Travel concierge or similar high‑touch service models.
- VIP or Ultra High Net Worth clientele (strong advantage)
- Strong ability to manage:
- Emergency bookings
- Complex, multi‑sector itineraries.
- Last‑minute changes, reissues, refunds, and cancellations
- Strong sales and consultative skills, with the ability to:
- Recommend and cross‑sell relevant travel products and services.
- Maximise revenue opportunities while prioritising client needs.
- Excellent organisational and time‑management skills
- Impeccable attention to detail
- Strong decision‑making ability under pressure.
- Proficiency in:
- MS Word, Excel, Outlook
- Travel‑related booking and payment platforms.
- Highly resilient and composed under pressure.
- Innovative and solutions‑driven.
- Discrete, trustworthy, and sensitive to client confidentiality
- Strong destination, product, airline, and industry knowledge
- Operate effectively both within a team environment and autonomously.
Location
Gauteng
Johannesburg CBD Bank City
General Details
Operating Hours & Work Location
- Monday – Friday: 08h00 – 17h00
- Saturday: 09h00 - 12h00
Note:
- Shifts are rotational and may vary based on operational requirements.
- Total working hours will not exceed 176 hours within a 4‑week cycle.
- The shifts outlined above are not limited to those specified and may be subject to change in accordance with business requirements.
- Ability to work afterhours emergency shifts (when required)
To apply, click here:
https://firstrand.wd3.myworkdayjobs.com/FRB/job/Johannesburg/Senior-Travel-Consultant_R52418
Application details
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