Travelinfo

Job Description

Duties and responsibilities

• Process and respond promptly to all travel requests and changes ensuring that client specifications and SLA requirements are met.
• Ensure that clients are informed at first contact of all travel requirements – specific to destination.
• Carefully check all documents for accuracy and quality and submit to the clients within prescribed time frames.
• Understand and apply all technology used for operational effectiveness.
• Apply fare and system knowledge in order to source the most cost-effective fares.
• Process all visa requirements, where applicable.
• Continuously check and/or monitor changes to client profile sheets (CPSs) or passenger profile sheets (PPSs), update and advise line manager.
• Clear own Q.
• Utilise preferred suppliers for provision of services, where possible.
• Proactively monitor industry related issues and advise clients accordingly.
• Understand and apply Wings’ specific policies and procedures.
• Report all incidents affecting / involving clients and take regular guidance from Line Manager.

Availability

Immediately

Salary

Market Related

Required Qualifications

• Qualifications and experience
• Relevant tertiary qualification in travel and tourism.
• GDS experience mandatory
• A minimum of 5 years’ experience in the travel industry.
• An excellent command in the English language.

Location

Johannesburg

General Details