Job Description
Duties and responsibilities
- Process and respond promptly to all travel requests and changes ensuring that client specifications and SLA requirements are met.
- Ensure that clients are informed at first contact of all travel requirements – specific to destination.
- Carefully check all documents for accuracy and quality and submit to the clients within prescribed time frames.
- Understand and apply all technology used for operational effectiveness.
- Apply fare and system knowledge in order to source the most cost-effective fares.
- Process all visa requirements, where applicable.
- Continuously check and/or monitor changes to client profile sheets (CPSs) or passenger profile sheets (PPSs), update and advise line manager.
- Clear own Q.
- Utilise preferred suppliers for provision of services, where possible.
- Proactively monitor industry related issues and advise clients accordingly.
- Understand and apply Wings’ specific policies and procedures.
- Report all incidents affecting / involving clients and take regular guidance from Line Manager.
Availability
Immediately
Salary
Market Related
Required Qualifications
Qualification:
- Qualifications and experience
- Relevant tertiary qualification in travel and tourism.
- GDS experience mandatory
- A minimum of 5 years’ experience in the travel industry.
- An excellent command in the English language.
Location
Gauteng
Johannesburg
General Details
Shift work. Extra hours will be common, including Saturdays, Sundays and public holidays. Adjustment to normal working hours may be required to facilitate servicing non-RSA operations
Application details
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