Travelinfo

Job Description

PURPOSE OF POSITION
The role is a consultative function in which the incumbent manages a portfolio of clients and compiles
domestic, regional and international travel packages for corporate clients.
This position is responsible for the effective compilation of travel packages.

JOB CONTEXT
Dynamic Global & Expanding Company

• Focus on Strategic elements: People, Productivity, Profitability & Retention
• Monitor travel trends - globally and locally
• Technology Driven
• Learning & Development Focus
• Customer Centric
• Pressurised, fast paced with non-negotiable deadlines
• Multi-cultural & Diverse Organization
• High Demand for Value-add
• Diverse and ever-changing needs of travellers

SALES
Ensure you and your team are prioritizing the right activities to increase the organisation
sales:

• Client Experience Management
• Identify additional revenue streams for Rennies BCD Travel
• Provide sales leads where possible
• Upsell & facilitate value adding products

TECHNOLOGY
Effective adoption of new technology and ensure available technology is used for all
deliverables and outputs:

• Effective usage and understanding of all systems and technology
• Adoption of technology – Sabre, RappUp, AGM, JIRA, OBT's, Papertrail
• Ensure 100% usage of automation through our technology platforms
• All documentation to be issued through RappUp / AGM automation including revalidations and voids

PROFITABILITY
Revenue Maximisation:

• Ensure that all unvalidated dossiers are validated and log any faults on JIRA
• Adherence to Client Policies / SLA and Contractual Supplier Agreements
• Supplier Relationship management
• Client Profile management
• Ensure vouchers raised for all services sold
• Determine needs and research potential solutions and options for the client
• Process bookings and issue documents

ASSET MANAGEMENT
Manage fixed asset register and/or trade and sundry debtors:
• 0% outstanding on cash sales

EXPENSE MANAGEMENT
Eliminate unnecessary financial loss by ensuring that correct operating processes are in
place:

• Maximise utilization of preferred suppliers
• Manage refunds to clients
• Eliminate unnecessary financial loss
• Manage own costs and time

PEOPLE
Learning and Growth:

• Personal Development Plan
• Stay abreast of Role and Industry Knowledge
• Coaching and Mentoring of Junior Staff

Living the Brand:

• Behave according to corporate values and Brand Promise
• Be a Team Player
• Adhere to Rennies BCD Travel Code of Conduct

Availability

As soon as possible

Salary

Market related

Required Qualifications

Required (not-negotiable):

• Sabre Red 360
• Diploma/relevant qualifications in Travel and Tourism
• General Travel Certificate
• 5 plus years’ experience in the retail travel industry
• Strong operational / travel systems experience, fares knowledge, staff management skills and can work within a fast-paced, busy environment

KNOWLEDGE & SKILLS
Knowledge Required:

• Travel-related systems and procedures
• Advanced Domestic, Regional and International fares and ticketing
• Advanced Domestic, Regional and competent International destinations
• Advanced GDS
• Rennies BCD Travel products and services
• Rennies BCD Travel policies and procedures
• Client travel policy
• Business acumen
• Non-Negotiable operational processes

Skills Required:

• MS Office
• Interpersonal skills (including Conflict Management)
• Verbal and Written Communication Skills
• Analysis and Problem Solving Skills
• Relationship Building Skills
• Time and Stress Management Skills
• Advanced Research Skills
• Consulting Skills
• Coaching and Mentoring Skills
• Telephone Skills

Location

Johannesburg

General Details

Personal Attributes Required:

• Customer service orientation
• Approachability
• Detail orientated and quality driven
• Initiative
• Flexibility
• Professionalism
• Team Player
• Diplomacy
• Energy and Drive
• Patience