Job Description
PURPOSE OF POSITION
The role is a consultative function in which the incumbent manages a portfolio of clients and compiles
domestic, regional and international travel packages for corporate clients.
This position is responsible for the effective compilation of travel packages.
JOB CONTEXT
Dynamic Global & Expanding Company
- Focus on Strategic elements: People, Productivity, Profitability & Retention
- Monitor travel trends - globally and locally
- Technology Driven
- Learning & Development Focus
- Customer Centric
- Pressurised, fast paced with non-negotiable deadlines
- Multi-cultural & Diverse Organization
- High Demand for Value-add
- Diverse and ever-changing needs of travellers
SALES
Ensure you and your team are prioritizing the right activities to increase the organisation
sales:
- Client Experience Management
- Identify additional revenue streams for Rennies BCD Travel
- Provide sales leads where possible
- Upsell & facilitate value adding products
TECHNOLOGY
Effective adoption of new technology and ensure available technology is used for all
deliverables and outputs:
- Effective usage and understanding of all systems and technology
- Adoption of technology – Sabre, RappUp, AGM, JIRA, OBT's, Papertrail
- Ensure 100% usage of automation through our technology platforms
- All documentation to be issued through RappUp / AGM automation including revalidations and voids
PROFITABILITY
Revenue Maximisation:
- Ensure that all unvalidated dossiers are validated and log any faults on JIRA
- Adherence to Client Policies / SLA and Contractual Supplier Agreements
- Supplier Relationship management
- Client Profile management
- Ensure vouchers raised for all services sold
- Determine needs and research potential solutions and options for the client
- Process bookings and issue documents
ASSET MANAGEMENT
Manage fixed asset register and/or trade and sundry debtors:
• 0% outstanding on cash sales
EXPENSE MANAGEMENT
Eliminate unnecessary financial loss by ensuring that correct operating processes are in
place:
- Maximise utilization of preferred suppliers
- Manage refunds to clients
- Eliminate unnecessary financial loss
- Manage own costs and time
PEOPLE
Learning and Growth:
- Personal Development Plan
- Stay abreast of Role and Industry Knowledge
- Coaching and Mentoring of Junior Staff
Living the Brand:
- Behave according to corporate values and Brand Promise
- Be a Team Player
- Adhere to Rennies BCD Travel Code of Conduct
Availability
As soon as possible
Salary
Market related
Required Qualifications
Qualification:
Required (not-negotiable):
- Sabre Red 360
- Diploma/relevant qualifications in Travel and Tourism
- General Travel Certificate
- 5 plus years’ experience in the retail travel industry
- Strong operational / travel systems experience, fares knowledge, staff management skills and can work within a fast-paced, busy environment
KNOWLEDGE & SKILLS
Knowledge Required:
- Travel-related systems and procedures
- Advanced Domestic, Regional and International fares and ticketing
- Advanced Domestic, Regional and competent International destinations
- Advanced GDS
- Rennies BCD Travel products and services
- Rennies BCD Travel policies and procedures
- Client travel policy
- Business acumen
- Non-Negotiable operational processes
Skills Required:
- MS Office
- Interpersonal skills (including Conflict Management)
- Verbal and Written Communication Skills
- Analysis and Problem Solving Skills
- Relationship Building Skills
- Time and Stress Management Skills
- Advanced Research Skills
- Consulting Skills
- Coaching and Mentoring Skills
- Telephone Skills
Location
Gauteng
Johannesburg
General Details
Personal Attributes Required:
- Customer service orientation
- Approachability
- Detail orientated and quality driven
- Initiative
- Flexibility
- Professionalism
- Team Player
- Diplomacy
- Energy and Drive
- Patience
Application details
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