Travelinfo

Job Description

Operational tasks:

• OBT booking management
• Daily que management of OBT
• Responsible for workflow failures, offline requests, voucher closing and ticket importing via the OBT
• Responsible to action any completion, booking, change, proposal, refund, and cancellation requests from OBT queues
• Managing the relevant OBT customer queries
• Responsible to reallocate sales opportunities to the sales team
• Managing and completing any refunds timeously.
• Collaboration and Communication with Online Sales team to ensure seamless communication with customers
• Management of EMD and refunds for the OBT bookings

General Tasks:

• After-hours: liaising with after-hours for any urgent customer concerns or potential threats to the business.
• Provide information to consultants about OBT bookings
• Crisis management: Assist with ad-hoc tasks assigned in times of crisis.
• Managing customer lists
• Mitigating and defusing any refund risk in the business

Availability

Immediately

Salary

Negotiable on experience

Required Qualifications

• Knowledge of online booking tools
• Experience administering changes in the OBT configuration
• 5+ years’ experience in the travel industry
• Strong organization and time management skills
• Great knowledge of GDS (Galileo) is essential 
• Strong presentation, interpersonal, and communications skills; able to present ideas and results clearly and effectively; able to influence client decision making; ability to communicate effectively with leadership
• Strong working knowledge of technical applications used by client implementation teams

Location

JHB North