Job Description
Operational tasks:
- OBT booking management
- Daily que management of OBT
- Responsible for workflow failures, offline requests, voucher closing and ticket importing via the OBT
- Responsible to action any completion, booking, change, proposal, refund, and cancellation requests from OBT queues
- Managing the relevant OBT customer queries
- Responsible to reallocate sales opportunities to the sales team
- Managing and completing any refunds timeously.
- Collaboration and Communication with Online Sales team to ensure seamless communication with customers
- Management of EMD and refunds for the OBT bookings
General Tasks:
- After-hours: liaising with after-hours for any urgent customer concerns or potential threats to the business.
- Provide information to consultants about OBT bookings
- Crisis management: Assist with ad-hoc tasks assigned in times of crisis.
- Managing customer lists
- Mitigating and defusing any refund risk in the business
Availability
Immediately
Salary
Negotiable on experience
Required Qualifications
Qualification:
- Knowledge of online booking tools
- Experience administering changes in the OBT configuration
- 5+ years’ experience in the travel industry
- Strong organization and time management skills
- Great knowledge of GDS (Galileo) is essential
- Strong presentation, interpersonal, and communications skills; able to present ideas and results clearly and effectively; able to influence client decision making; ability to communicate effectively with leadership
- Strong working knowledge of technical applications used by client implementation teams
Location
Gauteng
JHB North
Application details
Nono Mantjiu
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