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Travel With Flair (TWF)

Query Resolution Clerk (Permanent) Gauteng- Pretoria -Other
Pub: 04 Jul 2025

Job Description

Key Responsibilities: (Include the following – list is not exhaustive and other related duties may be assigned)

  • Compile and email the flagged report daily/QuickTrav report to Team leaders/Managers and Directors.
  • Run monthly projects to help clear the queries (e.g. voided vouchers/no orders etc.)
  • Once a month run a project to unflag invoices that are already paid by clients.
  • QuickTrav and Papertrail queries are resolved within 48hours.
  • Ensure TWF invoices on resolved queries are printed/quality checked and submitted to Debtors daily. (Update control sheet and save on share drive)
  • Ensure documents plugged into Papertrail are linking correctly/regenerating of XML's/Unpublishing + publishing)
  • Establish and maintain positive relationships with 100% of internal and external stakeholders, ensuring clear and effective communication.
  • Daily submission of stats (Queries resolved for the day)
  • Ensure accurate flagging of queries on QuickTrav and Papertrail, with resolution within 48 hours to maintain efficient operations and client satisfaction.

Required Qualifications

Attitude and Values

  • Accepts responsibility and take ownership for own actions and duties
  • Able to work in a high-pressured environment
  • Positive attitude, self-motivated and of sound judgement
  • Teamwork.
  • Good communication skills
  • Problem solving skill
  • Fast turnaround times and dealing with volumes.
  • Attention to detail very important.

Education/Experience

  • 1-3yrs working experience in Admin.
  • Matric
  • Computer literate
  • Finance as background benefit.

Location

Pretoria

Application details

Contact Name :Philip Markgraaf

Contact Phone:0124243300

Apply Now

Travel With Flair (TWF)