Travelinfo

Job Description

2 Year Contract-Temporary
 

• Process sales of airline tickets, including new bookings, rebookings, exchanges, and cancellations accurately and efficiently
• Apply Air Congo fare rules, promotions, discounts, and corporate agreements appropriately
• Handle reservations through Global Distribution Systems (GDS), online platforms, and walk-in customers
• Verify passenger eligibility, documentation, and ticket validity in accordance with IATA and airline standards
• Support group bookings, special fare requests, and corporate account reservations as required

Availability

Immediately

Salary

Market related

Required Qualifications

• High school diploma required; Bachelor’s degree in Business, Tourism, or related field preferred.
• 1–3 years of experience in airline ticketing, travel agency operations, or GDS-based reservation systems.

Location

Johannesburg

General Details

The Ticket Office Agent is a frontline representative of Air Congo responsible for delivering efficient, accurate, and professional ticketing services to passengers. This role handles the sale of airline tickets, reservation management, financial transactions, and ensures strict compliance with airline fare rules, policies, and industry regulations. The Ticket Office Agent plays a critical role in passenger satisfaction, revenue protection, and the overall customer experience.