Travelinfo

Job Description

DATA INTEGRITY & SYSTEM MAINTENANCE:

• Ensure the data team adheres to the required structures of Tourplan, Extranet, and B2B.
• Tourplan Database System Audit maintenance (as received from BI & Systems)
• Review/analyse rate-loading errors and provide recommendations to management and team on a weekly basis at Training Forums (errors are received from ticketing system, and general queries coming from the Business units as well as BI & Data
• Maintain and consistently review all supporting documentation for product loading and training

CONTENT LOADING & RATE MANAGEMENT:

• Ensure Tourplan NX content is loaded according to global standards.
• Assist in checking rates and policies (Tourplan NX and B2B) during peak seasons.
• Manage Extranet loading and ensure content is loaded.
• Loading of Scheduled tours rates, PCM’s etc 
• Oversee and assist with Systems rate queries from brands/business units (Tourplan NX & B2B) via ticketing system
• Facilitate rate imports 
• Establish the process of implementing AI Agents to improve departmental work processes, i.e. Contract Comparison, rate checking

SUPPORT & TRAINING:

• Support all other Tourplan sites, loading teams with Tourplan NX/Extranet systems and processes.
• Assist both Content Admin and Contracting teams with queries on how product should be loaded into the relevant system, escalating to BI & systems when needed
• Weekly Friday Training for Content Admin and Contracting Specialists regarding Tourplan and Extranet loading
• Run and drive weekly Wednesday AI and automation meetings, sharing all progress with everyone in the forum.

Salary

Negotiable depending on experience

Required Qualifications

• Matric
• Tourism/Travel Management diploma
• Rates and contracting understanding STO vs. BAR rates, allocations vs. freesell, seasons, specials, overrides, etc.
• Product knowledge, awareness of how tours, itineraries, transfers, and accommodation are packaged
• Tourplan NX / Tourplan TB proficiency
• Database knowledge, understanding how data is structured and flows through the system
• Understanding of Systems integration and channel Managers
• Excel and reporting tools, strong Excel (pivot tables, formulas, lookups) and exposure to BI tools, to audit and analyses data
• Analytical and Problem-Solving Skills, attention to detail

Location

JHB North