Travelinfo

Job Description

• Monitoring emails and receiving requests;
• Responding immediately to advise client that request is being addressed, and requesting additional information if necessary;
• Sourcing and evaluating options and prices and compile quotes for submission;
• Send an initial response to clients within 1 hour of receipt.
• Following up and actioning response as required;
• Advising on Visa or other travel related documents and requirements;
• Ensuring approval and/or order numbers are received;
• Issuing tickets and travel bookings, including pre-seating, meal requests, etc. via the relevant system;
• Ensuring clients frequent flyer information is captured and the benefits used where possible;
• Processing online travel insurance for clients;
• Processing car and hotel bookings online according to client requirements;
• Processing invoices and submitting to clients;
• Liaising with overseas partners to secure best possible pricing.
• Taking necessary action when travel plans are disrupted and advising clients of alternative options;

Availability

Immediately

Salary

R25000 - 30000 CTC dep on experience

Required Qualifications

• Corporate travel experience
• Relevant system and travel management accreditation;
• Minimum 10 years’ travel management experience in domestic and International travel;
• Advanced knowledge of GDS (Amadeus)
• Excellent customer relationship skills
• High attention to detail
• Ability to communicate effectively
• Good geographical knowledge

Location

Durban

General Details

Office based.