Travelinfo

Job Description

• Compile accurate quotes and issue domestic, regional, and international leisure travel bookings
• Create and manage flight reservations, accommodation, transfers, car hire, and travel insurance
• Upsell relevant travel products to enhance client experiences
• Liaise directly with clients via email, telephone, and in person
• Assist clients with changes, cancellations, and travel-related queries
• Ensure all bookings comply with airline rules, supplier terms, and duty of care requirements
• Maintain accurate records and documentation for all bookings
• Stay informed on travel destinations, airline products, visa requirements, and industry trends

• A genuine passion for travel and destinations worldwide
• A positive attitude and eagerness to learn
• Commitment to accuracy, reliability, and client satisfaction
• Someone who takes pride in creating memorable travel experiences

Required Qualifications

• Strong communication and interpersonal skills
• Excellent attention to detail and organisational ability
• Customer-focused mindset with a passion for delivering outstanding service
• Ability to work under pressure and manage multiple bookings simultaneously
• Willingness to learn and grow within the travel industry
• Basic computer literacy; ability to work with or learn Microsoft Excel
• Ability to work independently as well as part of a team

Location

Durban

General Details

• Experience with or exposure to Amadeus or other GDS systems
• Previous experience in a travel agency or customer service role
• Knowledge or experience with Umrah or religious travel
• Sales experience or confidence in upselling travel products

• Training and mentorship for junior or entry-level candidates
• Exposure to a wide range of travel products and destinations
• Opportunity to grow within a professional travel consulting environment