Travelinfo

Job Description

Offer a personalised booking service for all bookings whether directly or in the back-up role:

• Responding to trade enquiries efficiently and timeously.
• Communication with clients, offering quick turnaround times and a professional service.
• Responding to all product queries or concerns relating to bookings.
• Providing availability and costs/quotes for bookings.
• Making reservations using TourPlan/TMIS.
• Managing booking status throughout the reservation process – quote, cancelled, provisional, confirmed, and invoiced.
• Obtaining and capturing guest CRM and booking information onto TourPlan for camps.
• Liaising with Product Management to ensure best possible services to the guests – in respect of guest information and requirements.
• Providing lodge information and relating documentation to clients where appropriate – WETU itineraries/pre-tour & departure information.
• Managing yield to ensure that we maximise occupancy and the rate achieved.
• Convert sales by offering excellent response times, providing alternative dates/products, offering approved discounts where budget is a constraint.
• Gain knowledge of Company so you can add value to our clients.
• After-hours standby and emergency duty will be on a rotational basis including after hours.
• Ability to handle group/series and FIT bookings

Availability

Immediately

Salary

Negotiable on experience

Required Qualifications

• Min 5 years experience working as an Inbound Tour Consultant for a DMC company.
• TourPlan system – essential.
• Local and international travel industry (inbound market) – essential.
• Product knowledge – Botswana, Namibia, South Africa and surrounds

Location

Cape Town /JHB North

General Details

Afterhours & Emergency phone on rotation basis.