Travelinfo

Job Description

Be responsible for providing full travel services to the market both locally and internationally, relating to reservations for Company properties including 3rd party properties and services – to secure business and promote future business and growth for the Company. Responsible for providing an efficient and personalised reservations and sales service.

Key Responsibilities:

• Responding to trade enquiries efficiently and timeously.
• Communication with clients, offering quick turnaround times and a professional service.
• Responding to all product queries or concerns relating to bookings.
• Providing availability and costs/quotes for bookings.
• Making reservations using Tour Plan
• Managing booking status throughout the reservation process – quote, cancelled, provisional, confirmed and invoiced.
• Obtaining and capturing guest CRM and booking information onto TourPlan for camps.
• Liaising with Product Management to ensure best possible services to the guests – in respect of guest information and requirements
• Providing lodge information and relating documentation to clients where appropriate – WETU itineraries/pre-tour & departure information.
• Managing yield to ensure that we maximise occupancy and the rate achieved.
• Convert sales by offering excellent response times, providing alternative dates/products, offering approved discounts where budget is a constraint.

• Gain knowledge of the Company so you can add value to our clients.
• Standby and back-up duty as and when required (emergency services)

Availability

Immediately

Salary

Negotiable on experience

Required Qualifications

• 3-5 years relevant experience in a similar environment
• Tourplan
• WETU

Location

JHB North/ Cape Town

General Details

Office based position.