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Professional Career Services (PCS)

Senior Incentive Specialist (Permanent) Gauteng- Johannesburg North -Wholesale
Pub: 03 Aug 2022

Job Description

  • Liaise with the Reservations Manager on sales potential and any development on the agent relationship for all bookings.
  • Continuous communication and excellent service delivery to agents at all times.
  • Build relationships with agents based on trust and support, knowing their business trends and guests needs, ad hoc attending relevant familiarisation trips with agents (if and when required).
  • Quote accurately and timeously.
  • Working on all group requests, including MICE, multigenerational family groups, buy in groups and high net worth requests.
  • Compiling creative, detailed, well written and eye catching proposals to promote sales
  • Product knowledge of what works for groups and being able to offer the unique offering in each destination.
  • Maintaining excellent relationships with clients and suppliers at all time.
  • Onsite program management for incentive and specialist groups including regional travel and onsite operation skills.
  • Detailed and accurate booking reconciliation to be completed in conjunction with the Operations Team.
  • Detail administration of group onsite running.
  • Team player and able to fit in with onsite management, either as the lead or a backup.

Availability

Immediately

Salary

Negotiable

Required Qualifications

  • Minimum 4 years’ experience at a Senior level.
  • Experience in handling customer relationships and developing & promoting product and services in the inbound travel industry.
  • Working knowledge of TourPlan or similar booking/operating system.
  • General product knowledge on Southern & East Africa.
  • Onsite operational experience with incentive and specialist groups in Southern and East Africa.
  • Logistical and group management experience.
  • Personal and work travel experience in Southern and East Africa.
  • Problem solver and good with guest face to face interaction onsite.

Location

Johannesburg North

General Details

Inbound Tour Operator

Application details

Contact Name :Nono Mantjiu

Contact Phone:011 789 3337

Apply Now

Professional Career Services (PCS)