Travelinfo

Job Description

• Process and respond promptly to all travel requests .
• Manage a portfolio of clients 
• Booking travel
• Follow SLA with Turnaround Time on bookings
• Ensuring that clients are informed at first contact of all relevant visa and health requirements and handling of visa applications
• Upgrading of tickets, re-routings
• Processing refunding of tickets and revalidation of tickets
• Visas, Travel Insurance and assistance with Foreign Exchange
• Investigating ADM’s and providing the BSP controller with an explanation for each one when required to do so
• Investigating all relevant problems which may arise
• Liaison with other departments to ensure ultimate customer satisfaction is achieved
• Ensuring a high level of maturity to not distribute or react to confidential information
• Attend meetings, functions, interviews and any other meetings as required
• Guiding and assisting of all consultants within the team with problems and queries
• Group bookings, Car, Hotels and conference packages.
• Ticketing of group tickets and finalizing itineraries for the total package
• Follow up with all clients weekly regarding the service levels they are receiving
• Follow up with all international quotes once sent ,
• Make sure our turnaround time is adhered to
• Check all quotes before going out to clients

Availability

ASAP

Salary

negotiable

Required Qualifications

• Matric (Grade 12)
• National Diploma in Travel & Tourism
• International Fares & Ticketing
• Amadeus
• Quicktrav
• Communicator

Location

Pretoria

General Details

• Fluent in English
• Corporate and Government background