Travelinfo

Job Description

Our client is seeking a Sales and Marketing Assistant whose key purpose is to support the execution of sales campaigns, marketing initiatives and administrative tasks aimed at driving revenue and enhancing customer engagement. 

Key Responsibilities:

Sales Support

• Support the Head of Business Development in preparing sales quotes, proposals and presentations
• Maintain and update customer and sales databases
• Analysis and management of TripAdvisor and all platforms to monitor guest sentiment
• Monitor and respond to incoming leads or sales enquiries
• Support the Head of Business Development with client follow-ups and documentation

Marketing Support

• Assist with the creation and scheduling of email campaigns, newsletters and social media posts provide design support as needed.
• Support the Marketing Officer to maintain and update marketing materials, websites, brochures and online travel agencies (OTAs)
• Collect and analyze marketing data (e.g., campaign performance, SEO, social metrics)
• Support the execution of trade shows, webinars and promotional events
• Coordinate with agencies or suppliers on print, digital or merchandising assets

Administrative Tasks

• Manage calendars, appointments and travel for the sales team
• Support the Head of Business Development to prepare regular reports on sales and marketing performance
• Monitor inventory of promotional materials and reorder when necessary
• Perform general office duties related to sales and marketing functions

Availability

ASAP

Salary

Salary is negotiable depending on experience

Required Qualifications

• 2–3 years in a similar role, with extensive knowledge of the tourism industry.
• Minimum of a Marketing degree or equivalent, with a preferred diploma or degree in Marketing, Business Administration, Sales, or a related field.

Location

Umhlanga Rocks

General Details

Skills

• Technical – MS Office (Excel, PowerPoint), CRM tools, email marketing software. Knowledge of ResRequest or other reservation operating systems is an advantage.
• Marketing – social media, content creation, campaign tracking, basic SEO knowledge
• Sales – Customer service, lead management, basic sales process understanding
• Analytical – Data entry, reporting, market research
• Communication – Verbal/written communication, interpersonal skills, follow-up ability
• Time management, attention to detail, multitasking
• Familiarity with digital tools (e.g., Google Analytics, Mailchimp, Canva) is a plus