Travelinfo

Job Description

• The Reservations Team Leader oversees and manages a team of consultants and support staff.
• They provide operational support, monitor team performance, and help resolve any issues related to bookings, processes, or staff conflicts.
• Enable team to sell profitably and manage travel files accurately and promptly, focusing on attention to detail and clear, regular and positive communication in line with company procedures.

Availability

ASAP

Salary

Negotiable depending on experience

Required Qualifications

• Matric
• Travel diploma an advantage
• Minimum 5 years groups consulting experience at an Inbound Tour Operator
• Advanced product and destination knowledge on Southern Africa
• Previous experience mentoring staff
• Proficient in planning and organising itineraries for travel within Southern Africa
• Knowledge of Travel Industry, Tourism and Hospitality procedures and processes
• Ability to manage and balance Tour Financial Summary
• Financial acumen – understanding of debits, credits, invoicing, ROE, margins and mark-ups
• Quality Orientated – sets standards for excellence

Location

Durban

General Details

Inbound Tour Operator