Travelinfo

Job Description

Company Overview
The Travel Group is a leader in bespoke Corporate Travel Management, known for delivering highly personalised, precision-driven travel solutions. Our clients expect seamless, proactive, and confidential service that reflects their individual needs, preferences, and priorities. Every consultant at The Travel Group plays a key role in ensuring our high-touch brand promise is consistently upheld.
As a Travel Expert, you represent the pinnacle of this promise, delivering elite service and anticipating client needs before they arise, while following the exacting standards outlined in our Brand Identity framework at all times.

Purpose of the Role
High performance, high end VIP Corporate Travel Agent to provide a seamless service, handling any requests in full, often including an item where you exceed your client’s expectation. Proactive, solution focused with the highest level of attention to detail, leaving no room for errors - if this is you read on:
 
Process

• The position is sales oriented and involves working towards targets. Commission and incentives are payable for sales achievements.
• Reporting to the Team Leader who is responsible for the success and profit of the team, career development and mentoring.
• Involves roster work to cover after-hours service where applicable. There is no additional pay or day off for this.
• Client Relations
• Ensure enquiries are actioned within 1 hour, you may request teams support to achieve this goal however if you receive the enquiry you are ultimately responsible for it.
• Provide quality advice and relevant information to clients.
• Listen to client’s needs; give options explaining why you’ve given each option, taking into account directness of routing, cost and client preference.
• Keep client confidentiality within The Travel Group
• Meet and exceed client expectations.
• Resolve client issues in a satisfactory manner to all parties concerned. If an error involves you in any way, own up and make it right, take full accountability for what has happened.
• Visit your clients at least once every 6 months at their offices.
• After hour calls always to be answered with immediate response to requests.
• Teamwork
• Support, encourage and offer help to other members.
• Share product knowledge and information on fares/destinations.
• Be open to constructive comments from team members, team leader and clients.
• Take ownership for general tasks and duties in the office e.g. Vacuuming, general cleaning, bank recons and other daily jobs.
• Consideration and respect for other team members.
• Adaptable approach to change.

Technology & Systems

• Amadeus or equivalent GDS
• Outlook for client communications
• Penguin back-office system
• Accurate and timely CRM updates and document handling are essential

Availability

ASAP

Required Qualifications

Key Performance Requirements

• Ability to perform and follow through tasks without direct supervision or being directed, including searching for relevant information and logically overcoming unforeseen obstacles.
• Ability to maintain set high quality standard at all times even if under trying circumstances.
• Efficiently balance the need to meet deadlines and work speedily under time pressures while maintaining high standards.
• Persist on a task until satisfactory outcome is achieved.
• Be motivated to achieve customer satisfaction and handle occasional difficult situations involving customers.
• Manage daily paperwork and administration.
• Adjust to changes in schedule and frequent interruptions while working at a fast pace and under very tight deadlines.
• Be a team player.

Location

Randburg, Johannesburg

General Details

General Responsibilities

• Actively contribute to a culture of collaboration, knowledge-sharing, and mutual support
• Share updates on product knowledge, destination insights, and supplier promotions
• Participate in industry training, events, and after-hours networking opportunities
• Uphold The Travel Group’s values, ethics, and service excellence standards at all times
• Identify opportunities to grow client portfolios and generate additional value through referrals, cross-sell, and up-sell strategies
• Take ownership of internal tasks, client management, and team support as needed
• Be receptive to feedback and committed to ongoing personal and professional growth
• Lead by example in team conduct, punctuality, accuracy, and attitude

Brand Identity Alignment
As a Senior VIP Travel Consultant, your conduct, communication, and presentation must always reflect The Travel Group’s Brand Identity. This includes:

• Maintaining consistency in email templates, quotation formats, and tone of voice
• Delivering service that is aligned with the luxury and executive-level expectations of our VIP clientele
• Always upholding brand values of discretion, proactivity, empathy, and efficiency
• Ensuring your personal touch enhances—not detracts from—the structured service promise of the company

This Role Is for You If You:

• Thrive in high-pressure, high-performance environments
• Are proud of your ability to serve discerning clients with grace and precision
• Lead calmly, think quickly, and communicate clearly
• Take full ownership of your work and never let a detail slip
• Understand that excellence is not an act, but a habit