Travelinfo

Job Description

• Assist with domestic and international travel for ITC’s and HWT Franchises including air, car rental, hotel, other ground transportation, transfers, etc.
• Advising international travel requirements (passport, visa, inoculations, etc.) when needed
• Consistently demonstrating thorough understanding of guidelines, authorization requirements, procedures, etc.
• Fostering a strong, productive relationship with the ITC’s / HWT Franchises while maintaining a clear understanding of the requirements, guidance and advice.
• Providing excellent customer service
• Utilising time management skills to efficiently organise and process workload during designated working times.
• Ensure all bookings are finalized, vouchers issued, invoices issued.
• Support supplier portals as may be required by the members.
• Support reservation processed through Online Booking Tools.
• Follow the instructions as shared by your Manager.

• Ensure delivery of SLA’s and the agreed turnaround time
• Provide the booking confirmation once the reservation has been completed and issue the necessary travel documents once approval is received
• Ensure the ITC’s / HWT Franchises receive correct issued documents.
• Assist with special services are booked (seating, meal requests etc.)
• Participate fully as a team member to assist as needed in completing all functions relating to servicing customers
• Research and provide solutions to challenges or problems ITC’s / HWT Franchises experience
• Keep fully informed about all airline rules and regulations, and other industry requirements and accurately apply this information when making travel arrangements
• Follow procedures, guidelines, and standards in areas of service, Passenger Name Records (PNRs) and profiles, ticketing, utilization of management information systems, productivity, attendance, use where possible of preferred suppliers and accuracy of work.
• Attend staff and training meetings (virtual or in-person) for ongoing updates in the travel industry, office procedures and company updates.
• Keep immediate Manager promptly and fully informed of all potential problems or unusual matters of significance and take prompt corrective action where necessary or suggest alternative courses of action which may be taken.
• Effective usage and understanding of all systems and technology Amadeus / Sabre / AGM / JIRA / etc.

Availability

ASAP

Salary

Industry related

Required Qualifications

• Diploma in Travel and Tourism
• Excellent geographical knowledge
• 3-5 years’ experience as an Intermediate consultant
• Have worked in a shift environment (advantageous)
• Proficiency in Amadeus, Sabre, AGM
• Proficiency in booking all aspects of domestic, regional, point to point international travel.
• 100% usage of automation through our technology platforms.

• Basic administrative skills
• Basic knowledge of international fares and ticketing
• Ability to apply knowledge to complete re-issues or revalidation.
• Domestic, Regional and International Destination knowledge
• MS Office

• Interpersonal skills
• Research skills
• Good command of spoken and written English Language
• Attention to detail.
• Excellent time management
• Be a team player with a ‘can do attitude’
• Good email and telephone etiquette
• Good problem-solving skills

• Customer service orientated.
• Detail orientated and quality driven
• Professional and well spoken
• Team Player
• Energy and Drive
• Self-motivated - always aim to deliver a high touch service
• Be proactive
• Confident and able to handle difficult situations
• Behave in a respectful manner when dealing with colleagues, clients, and suppliers and to uphold BidTravel Holdings good name in the market.
• Adhere to company policies and processes.
• Ability to work under extreme pressure while adhering to tight SLA agreements.
• Ability to work on your own
• Take ownership and responsibility for all reservations
• Be flexible and open to change.
• Be available in emergency situations to work additional hours.

Location

Johannesburg

General Details