Travelinfo

Job Description

Summary:

• Competent handling of all aspects of domestic, regional, and international travel
• To ensure customer satisfaction
• To enhance profitability
• To sustain clients (Build relationships with clients to ensure repeat business)

Key Responsibilities: (Include the following – list is not exhaustive and other related duties may be assigned)

• Meet and exceed expected transaction between 150-250 per month
• Manage after hour log calls in progress – no AH calls older than 30 days allowed
• Manage and control own queues, queries (flagged), PQR queries, Online queries – no more than 5 queries older than 90 days allowed.
• Quality fulfillment
• Ensuring accuracy of travel documents
• Knowledge of Outlook email system: compile, type and distribute client itineraries
• Follow up on e-mail enquiries
• Prepare and process quotes enquiries via email as per client SLA
• Proper understanding of Document Producer.
• Proper understanding of Taskflow.
• Proper understanding of Cliqit.
• Sell domestic flights, accommodation, car hire, etc. as per client request
• Compile and calculate domestic fares and upgrades
• Do fare building
• Issue in exchange
• Proper understanding of domestic net remit and IT tickets
• Understand processes to be follow for passengers with special needs and requests eg. Special meals, wheel chair, bikes, MAAS, etc
• Correctly issue EMD’s and all domestic air ticket types
• Proper understanding of TWF Deals
• Proper knowledge of TWF preferred suppliers.
• Process refunds according to back office requirements and timeous submittal - no refunds older than 60 days allowed.
• Stay informed about travel industry trends and updates from suppliers on travel restrictions
• Know and adhere to all client SLA’s and S&T Policies ((2-4 Hours domestics and 4-8 Hours international request)
• Provide excellent customer service, practice clear and effective communication

Attitude and Values 

• Accepts responsibility and take ownership for own actions and duties
• Able to work in a high-pressured environment
• Sense of urgency - good time management
• Positive attitude, self-motivated and of sound judgement
• Teamwork.
• Clear communication
• Quality assurance
• Problem solving skill

Required Qualifications

Education/ Experiance 

• National Diploma or equivalent qualifications with at least 3 + years’ experience as consultant.
• Galileo (SmartPoint).
• Good English business communication skills – written and verbal.
• Problem solving skill.
• Ability to work under pressure
• Excellent knowledge of the GDS
• Willing to work on Self Booking Tool
• Excellent customer service
• Support team members and Management
• Knowledge of inter-airline policies and endorsement procedures
• Understanding and ability to interpret and explain domestic fare rules
• Fully conversant with preferred partners frequent flyer programmes
• Contacts program, Quicktrav acc package

Location

Pretoria