Travelinfo

Job Description

This is a fantastic opportunity for someone with extensive experience in the travel industry to join a growing and busy team. The ideal candidate should have a proven track record in managing high-end group bookings within a demanding travel environment. They must be capable of handling multiple files simultaneously, from quoting to reconciliation, and take pride in the quality and delivery of their work. This diverse role involves providing travel services for elite teams, both inbound and outbound, offering destination management services in a sporting and incentive context, and creating and delivering school sports tours to and from the UK.

• Develop and maintain client relationships, delivering consistent and high-quality service.
• Collaborate closely with suppliers to secure the best rates and services.
• Demonstrate commercial thinking by proactively negotiating rates with suppliers to add value to the business and strengthen client relationships.
• Create client proposals and accurate costings.
• Demonstrate full responsibility for client account management.
• Source and book services such as flights, transfers, hotels, and other necessary services using available tools or established company contacts.
• Take charge of the financial reconciliation of all bookings.
• Where required, attend site visits and familiarisation trips, providing tour leadership and on-site representation worldwide, which may include weekends and bank holidays.
• Always work with colleagues in a professional manner.
• Proactively seek new opportunities for the business.

Availability

ASAP

Salary

Negotiable depending on experience

Required Qualifications

• Matric
• Excellent South African and Regional geographic knowledge
• Strong logistical knowledge
• Experience using operations/reservation systems for bookings and quotes, as well as finance systems for generating invoices.
• Maintain data at all times in the reservations and finance systems, and participate in the review, setup, and testing of new technologies (e.g., Zoho, flight booking systems).
• Deliver all correspondence, documentation, costings, proposals, reconciliations, and presentations accurately and on time.
• Follow requirements outlined by the Operations Manager and Operations Director, complying with guidelines set by various stakeholders.
• Intermediate Amadeus/Galileo/Sabre Ticketing experience (if applicable) and familiarity with other airline booking tools (e.g., Aviate).
• Understand customer needs and products.
• Ability to learn and develop product knowledge through training and interactive methods to establish a better understanding of the products offered
• Proficient in Microsoft Office applications, including Excel, Word, and PowerPoint.
• Adhere to administrative procedures as outlined by the company.
• Manage documentation for all group bookings.
• Actively seek to improve margins within the business unit.
• Ability to travel to allocated markets 3 – 4 times a year for 2 to 3 week periods
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Location

Cape Town

General Details

Inbound Tour Opetator