Travelinfo

Job Description

To support the General Manager in ensuring the seamless operation of business functions by managing key operational and guest experience deliverables. You will work closely with the reservations and operations teams to uphold service standards, manage tour guide and guest feedback, and ensure data accuracy across all areas.

This role requires strong relationship management with travel suppliers in Southern and East Africa, good negotiation skills, and a proactive, strategic mindset. The ideal candidate will have solid geographical knowledge of Southern Africa, demonstrate exceptional attention to detail, and communicate effectively. They should be results-driven, able to work independently, and deeply committed to delivering outstanding client experiences.

Availability

ASAP

Salary

Negotiable depending on experience

Required Qualifications

• Matric.
• Travel & Tourism Qualification is advantageous.
• 3+ years in tour operations or DMC environment.
• Excellent knowledge of Southern Africa (Tourist attractions, Seasonality, Routes, distances and driving times, Places of interest, Geography, Transport infrastructure).
• Supplier knowledge (Property grading and room configurations, Vehicle capacity).
• Basic financial knowledge (Calculating Mark-ups, Margin & VAT, Cost of sales, Commission, Profit, Breakeven).
• Basic project management skills and working in a cross-functional teams environment are advantageous.
• Proven success in supplier management, negotiations, and tour development.
• Accuracy in quoting, documentation, and communication.
• Sales and marketing background is advantageous.

Location

JHB North

General Details

Inbound tour Operator