Travelinfo

Job Description

1. Design and manage bespoke holidays tailored to clients' preferences, ensuring unique and memorable travel experiences.
2. Build and maintain strong, long-term client relationships, ensuring high satisfaction and fostering repeat business.
3. Identify opportunities to upsell and cross-sell additional travel services, packages, and exclusive experiences to enhance the client journey.
4. Offer expert advice on destinations, itineraries, and services, guiding clients to make informed decisions.
5. Manage client inquiries, bookings, and related administrative tasks efficiently and professionally.
6. Deliver outstanding customer service, ensuring clients are supported and satisfied throughout the booking process.
7. Provide administrative support to the team as needed.
8. Stay updated with the latest industry trends to offer clients innovative and relevant travel solutions.

Availability

ASAP

Salary

Negotiable depending on experience

Required Qualifications

Relevant qualification in Travel or Tourism preferred

Location

Durban

General Details

At least 3 years experience in a similar role within an Inbound Tour Operator or Game Lodge essential.

Good communication skills.

Experience in dealing with international clients preferred.

Tourplan/Panstrat/Galileo/Amadeus - or similar booking tool.

Must be able to work UK working hours (9-6pm & 10-7pm depending on the season) - this is not negotiable.  The role is in office daily, no remote/hybrid working model.