Travelinfo

Job Description

Responsible for reservations and sales for trade educationals, shareholders, shareholder associates, media, and & marketing bookings for the company – owned properties and 3rd party properties.

• Executing bookings by providing a detailed level of service i.e. high level of detail and communication and able to manage short lead time requirement and changes including after hour support and assistance once guests are travelling.
• Responding to all enquiries timeously.
• Providing availability and costs/quotes for bookings.
• Obtain authorisation for rates quoted from Sales and Marketing.
• Check that that the itinerary booked is appropriate and manage any out of the norm requests.
• Making reservations using TourPlan or any other system adopted by the company.
• Managing booking status throughout the reservation process.
• Make any special arrangements with Product Management such as arranging stop offs and site visits whilst on trip.
• Working closely with Associated Product to negotiate special rates and for input to building itinerary.
• Work closely with Marketing Manager and escalate any issues which arise before, on or after trip which may impact agent relationship or agent experience of the product.
• Offering personalised service to ensure that the guest is kept informed in detail of itinerary and all the relevant product detail and information.
• Providing lodge information and relating documentation to clients where appropriate – WETU itineraries/pre-tour & departure information.
• Respond to any questions raised by the guest in detail – obtain accurate information and communicate thoroughly back to the guest.
• Provide guest information and ensure correctly and precisely recorded in TourPlan. The guest information is critical and full notes must be provided in Tourplan so the camps are fully prepared to host these guests. If need be initiate special or unusual requirements to Product Manager so these can be discussed directly with Camp Management.
• Payment needs to be made for all agent fam/direct trips prior to the trip taking place. This needs to be managed in conjunction with Accounts Receivable team. The trip cannot run without payment, and it is the responsibility of this role to get the funds paid prior to travel date.
• Note: For directs and agent fam trips credit card are acceptable but only offer if requested for directs as the cost of a credit card payment is > 2.5% of booking value.
• Providing feedback to all parties, Product, associated Product and Marketing as any feedback is vital to our improvement process.

Availability

Immediately

Salary

Negotiable on experience

Required Qualifications

• Minimum 3-5 years relevant experience in a similar environment.
• TourPlan system - essential.
• Wetu – desirable.
• Southern Africa destination knowledge.
• Local and international travel industry (inbound market) – essential.

Location

Cape Town