Travelinfo

Job Description

To arrange journeys to Southern Africa for Groups & Group Series travellers via overseas agents.

• Reservations of all services requested by clients
• Acknowledge receipt of written requests received from agents
• Assess client needs in terms of special interests, special needs, and affordability/budget
• Respond to written requests and provide written confirmations
• Quoting of all services requested by clients within the required turnaround time
• Loading reservations and PCM on Tourplan
• Ensure confirmation of services with suppliers
• Stay in constant communication with agents with regards to status of reservations, payment requirements, deadlines, and conditions of reservations
• Arrange Meet and Greets as required
• Manage allocations
• Manage rooming lists deadlines
• Documentation Management of all Reservations:
  • Itinerary planning and layout
  • Compile travel packs for clients
  • Vouchers
  • Rooming lists
  • Filing
• Ensure that clients invoiced for all services and invoices provided to clients timeously
• Manage payments and Account queries
• Book tour guides services as required
• Manage MOD phone and queries as required

Availability

ASAP

Salary

Negotiable depending on experience - medical aid and provident fund

Required Qualifications

• Matric / Grade 12
• 3 – 5  years Inbound Tourism industry experience
• Experience in Groups & Group Series
• Understanding complex and detailed costing and itineraries for groups
• Travel & Tourism qualification would be preferable
• Tourplan knowledge and execution would be preferable
• Knowledge of customers’ needs / experience dealing with the German market would be preferable
• Excellent South African and Regional geographic knowledge
• Strong logistical knowledge

Location

JHB North

General Details

Inbound Tour Opertator in JHB North