Travelinfo

Job Description

Summary: To manage all aspects of Inbound programs and tours – from  planning, quoting, converting and operational execution, as well as back office process management (invoicing, debtors collection) Understanding and meeting the yearly budget and margins set out.

Key Responsibilities: (Include the following – list is not exhaustive and other related duties may be assigned)

• Be able to design proposals (programmes or tours) as per client request
• To be able to present proposals to clients in the written form
• Responsible to manage all elements of a confirmed inbound programme or booking (flights, accommodation and ground services)
• Responsible for managing supplier payments and deadlines
• Responsible for invoicing clients and ensuring that payments are received from clients
• Correspond with client to confirm logistics around the itinerary (email, telephonic or skype)
• Attend site inspections and onsite services as required
• Prepare and distribute travel ddocumentation of all projects :

1. Itinerary planning and layout
2. etickets
3. Vouchers
4. Rooming lists
5. Filing of all documentation recorded on the IME share drive.

• Arranging flights and transport for delegates
• Prepare the working document or tourleader notes
• Reconciliation of programme
• Full understanding and follow through of all divisional procedures and policies
• To ensure that tour and programme files are updated at all times
• To ensure that financials are updated and accurate
• To ensure that financials are checked by the line manager and Accountant
• To ensure that the forecasting report is regularly updated
• To follow up with clients and suppliers continuously with regards to outstanding payments and information
• Maintain complete confidentiality with all company intellectual property.
• Establish and maintain relationships with travel vendors where applicable.
• Manage various deadlines and payments timeously.
• Monitor client feedback and implement quality control measure

Attitude and Values

• Accepts responsibility and take ownership for own actions and duties
• Able to work in a high-pressured environment
• Sense of urgency - good time management
• Positive attitude, self-motivated and of sound judgement
• Teamwork
• Clear communication
• Quality assurance

Required Qualifications

Education/Experience

• Grade 12
• Bachelor’s degree or relevant diploma in Tourism, Hospitality, Business Administration, or a related field an advantage
• At least 3 years experience in Inbound Tours and programmes
• An overall knowledge on local and regional services
• Fluent in English
• Basic knowledge in Word and Excel

Location

Pretoria