Travelinfo

Job Description

Job Purpose

To serve as the strategic liaison between Club Travel and a high-value banking client, ensuring the seamless delivery of corporate travel services. The role focuses on proactive account management, exceptional client service, operational oversight, issue resolution, and the identification of growth and optimization opportunities within the account.

Key Responsibilities

1. Client Relationship Management

• Act as the primary point of contact for the bank’s travel program.
• Build and maintain strong, long-term relationships with key client stakeholders including travel managers, procurement teams, finance, and executive assistants.
• Develop an in-depth understanding of the client’s travel policies, business culture, and strategic goals.

2. Service Delivery & Operations Oversight

• Oversee the day-to-day delivery of travel services (air, hotel, ground transport, visa processing, etc.) in alignment with SLAs and policy compliance.
• Collaborate with internal operations, ticketing, and support teams to ensure timely resolution of booking issues and traveler concerns.
• Monitor daily travel activity to identify and address irregularities or urgent matters swiftly.

3. Account Performance & Reporting

• Track and analyze key performance indicators such as traveler satisfaction, booking turnaround times, policy compliance, and cost savings.
• Provide detailed and insightful travel spend and performance reports to the client.
• Lead and present Quarterly Business Reviews (QBRs), offering strategic insights and recommendations.

4. Strategic Growth & Program Optimization

• Identify opportunities to enhance service delivery and introduce new products or services (e.g., VIP travel, digital tools, travel insurance).
• Partner with the client to drive continuous improvement and cost efficiency within their travel program.
• Stay abreast of industry trends and propose innovative travel solutions aligned with client goals.

Key Skills & Competencies

• Client-Centric Approach: Outstanding interpersonal and relationship management skills.
• Analytical Thinking: Ability to interpret data and deliver actionable insights.
• Organization & Attention to Detail: Strong multitasking, coordination, and problem-solving abilities.
• Travel Industry Knowledge: Familiarity with GDS platforms (e.g., Amadeus, Sabre), corporate fares, and ticketing procedures.
• Influence & Negotiation: Capable of influencing internal teams and negotiating with suppliers to serve client interests effectively.

Availability

Immediately

Salary

R35K

Required Qualifications

• Bachelor’s degree in Business, Travel & Tourism, or a related field.
• 3–5 years of experience in corporate travel, account management, or client services.
• Proven experience managing clients in the banking or financial services sector is highly advantageous.
• Knowledge of travel booking and reporting systems such as Concur, SAP, Power BI.
• Experience with online booking tools and digital travel platforms.

Location

Johannesburg