Travelinfo

Job Description

We are seeking a detail-oriented and knowledgeable Travel Operations Specialist to join our team. The ideal candidate will have extensive experience working with Galileo and Amadeus systems, with a strong understanding of ticketing, fare rules, and booking procedures. This is a dynamic and challenging role requiring excellent communication skills, strong attention to detail, and the ability to work efficiently in a fast-paced environment.

Key Responsibilities:

• Utilize Galileo and Amadeus systems to process bookings and manage ticketing tasks.
• Ensure full understanding and adherence to ticketing/exchange policies, interline agreements, net remits, and IT fares.
• Manage BSP (Billing and Settlement Plan) processes and maintain up-to-date knowledge of BSP protocols.
• Demonstrate a strong understanding of fares, fare rules, and ticketing procedures.
• Effectively use SAM, AGM, and Fare Finder tools for ticketing and fare management.
• Operate various systems including Dashboard, Intranet, Internet, RightFax, email, and Frontdesk.
• Ensure accurate and efficient use of Client Files.
• Adhere to Amadeus and Galileo processes and procedures in all aspects of the role.
• Build and maintain strong, professional working relationships with clients, colleagues, and suppliers.
• Manage debtor’s accounts to ensure timely payments and maintain financial accuracy.
• Process bookings within a maximum of a 2-hour turnaround time.
• Handle refunds to BSP in a timely manner and in accordance with company procedures.
• Take responsibility for any ADM (Agency Debit Memo) issues within your area of accountability, ensuring resolution and minimizing discrepancies.

Availability

ASAP

Salary

Negotiable based on experience

Required Qualifications

Matric, Travel Diploma, Amadeus, Galileo and Sabre

Location

Bryanston

General Details

1-3 years’ experience. Need to have knowledge of GDS.

6am to 2pm - Monday to Friday