Travelinfo

Job Description

Job Grade: C2 (Job survey code: 300)
 

• Lead the national sales function for Hollard Insure Specialist Lines: Travel by setting and executing the sales strategy across broker-facing teams and key portfolios.
• Drive profitable growth, retention, market penetration and broker relationship excellence across the Travel portfolio, ensuring that sales activity is aligned to underwriting appetite, claims experience, credit control discipline and business objectives.
• Provide leadership, coaching and performance direction to Broker Consultants and the Business Development Manager.
• Partner with underwriting, claims, operations, risk services, finance/credit control and business leadership to ensure a consistent, broker-centric and commercially sound value proposition.
   

Key Performance Area’s 
Sales & Business Development

• Promote Hollard Travel products to travel agents and business partners.
• Conduct regular face-to-face visits with travel agencies.
• Identify opportunities to grow sales within existing and new partner accounts.
• Deliver product presentations and training sessions to travel consultants.
• Support the onboarding of new travel agency partners.
   

Relationship Management

• Build and maintain strong relationships with travel agents and key stakeholders.
• Serve as a trusted first point of contact for partner queries.
• Ensure travel agencies understand Hollard Travel products, systems and processes.
• Conduct regular account reviews and provide feedback to management.
   

Product & Marketing Support

• Ensure travel agencies have access to current marketing and promotional material.
• Assist agencies with system access, login queries and process-related questions.
• Promote new products, initiatives and campaigns.
• Gather market feedback and competitor insights.
   

Customer Service

• Respond professionally and promptly to partner queries.
• Escalate technical, underwriting, claims or complaint-related matters to the appropriate teams.
• Support travel agents in delivering excellent service to their customers.
   

Reporting & Administration

• Maintain accurate records of visits, training sessions and sales activity.
• Prepare basic monthly sales and activity reports.
• Track opportunities and follow-up actions within your portfolio.

Required Qualifications

Qualification:
Qualifications and Experience 

Minimum Qualifications 

• Matric / Grade 12.
• Valid driver’s license and own reliable vehicle
• Intermediate Microsoft Office skills (Word, Excel, Outlook, PowerPoint)

Desirable Qualification 

• Postgraduate qualification in business, leadership, sales, insurance or related field.
• Continuous professional development in short-term insurance, leadership, broker management and financial acumen.

Experience 
Minimum Experience 

• 2 years’ experience or more
• Experience within the travel, tourism, hospitality or insurance industries
• Sales or customer service experience (face to face)
• Experience delivering training or presentations
• Relevant qualification in Sales, Marketing, Tourism or Business 
   

Desirable Experience 

• Strong communication and presentation skills
• Relationship-building and networking ability
• Willingness to travel regularly

Location

Gauteng

Hybrid

General Details

Behavioural Competencies 

1. The Innovator - Applies learning to improve ways of working and solve problems effectively
2. The People Uplifter - Collaborates across teams and shares knowledge to achieve shared outcomes
3. The Activator - Priorities effectively to deliver consistent results. Proactively addresses performance barriers
4. Culture Ambassador - Demonstrates ethical judgement and promotes positive team culture
5. The Pathfinder - Applies structured thinking to identify opportunities to improve customer experience, efficiency with strategic and customer priorities
    

Technical Competencies

1. People-focused and outgoing
2. Self-motivated and energetic
3. Professional and well-presented
4. Strong verbal and written communication skills
5. Confident presenter
6. Organized and detail-oriented
7. Team player
8. Customer-centric mindset
    

Why Join Hollard Travel?

• Opportunity to work with one of South Africa's leading travel insurance brands.
• Build valuable industry relationships across the travel sector.
• Develop sales, business development and account management experience.
• Work within a supportive and collaborative team environment.
• Opportunity for growth and career development.

Application details

Warwick Ellerbeck

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