Job Description
6 months – Fixed Term Contract
- Ensure that all approved travel forms are obtained before releasing travel documents as per the approved travel management practice.
- To provide quality and accurate completion of domestic and international travel bookings including issue-in-exchange and all other administrative responsibilities within the expected timeframe.
- Maintain the up- to -date information on the travel operations by forwarding updated information from airlines/hotels/car rental companies to junior and intermediate consultants.
- Ensure that BARs & PARs are up-dated on an on-going basis.
- Guiding and assisting Junior Travel Consultants within the team with problems and queries.
- Ensuring that queues are cleared on a daily basis
- Daily printing of TINS and Cash-up reports
- Responsible for dedicated account/s and take control of the full span of travel activities e.g., from request until final accurate invoicing.
- Respond to all relevant calls and action email correspondence with customers within the required timeframe.
- Investigate ADM’s and provide the BSP Officer an explanation for each one, when required.
- Process all travel requirements according to the travel management practices and adhere to terms and conditions set by the travel industry regarding their products.
- Handle complex airfares, issue-in-exchange and sound knowledge of global geography.
- Mentor Junior Travel Consultants on their daily tasks as well as in-house training on the available reservations systems.
- Approve and check the work of Junior Travel Consultants
Availability
Immediately
Salary
Grade: C4
Required Qualifications
Qualification:
QUALIFICATION
- Grade 12.
- A National Diploma in Tourism or related field.
- International fares and ticketing certificates will be an added advantage.
EXPERIENCE
- Minimum of 5 years’ experience as a Travel Consultant or within a travel agency environment.
- Proven experience in handling end-to-end travel bookings (flights, accommodation, visas, insurance, and itineraries).
- Demonstrated ability to manage corporate, government, or high-volume client accounts is advantageous.
Location
Gauteng
Pretoria
General Details
KNOWLEDGE & FUNCTIONAL SKILLS:
- Operational knowledge of Travelport GDS and industry practices.
- Understanding of PFMA and public-sector procurement.
- Knowledge of traveler security, diplomatic travel protocols, and risk management.
- Travel management or industry certifications (e.g. BSP, IATA, travel systems accreditation).
Application details
Ms Dineo Bopape
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