Job Description
Operations and Supplier Management
- Oversee daily travel operations, including itinerary planning, bookings, traveller tracking, and issue resolution, ensuring timely and accurate service delivery.
- Manage supplier relationships with airlines, hotels, car rental companies, and travel management companies, negotiating competitive rates and service-level agreements.
- Drive initiatives to optimise supplier performance, cost savings, and value for Armscor clients.
- Ensure travel operations comply with regulatory, governance, and audit requirements while maintaining operational efficiency.
Governance, Compliance, Risk, and BSP Support
- Ensure full compliance with PFMA, Treasury Regulations, diplomatic protocols, international travel regulations, BSP requirements, and Armscor policies across all travel operations.
- Manage the Billing and Settlement Plan (BSP) processes, including ticketing, reporting, and reconciliation, ensuring accuracy and timely execution.
- Implement and maintain governance frameworks, internal controls, and audit-ready processes within the travel unit.
- Maintain comprehensive records and documentation to ensure oversight, accountability, and regulatory compliance.
Revenue Management, Billing, and Cost Recovery
- Operate AB Travel as a sustainable, cost-recovery and revenue-enabled service, ensuring financial viability and affordability for clients.
- Oversee pricing, billing, invoicing, and recovery of travel-related costs, including BSP transactions and supplier invoices.
- Monitor travel spend, utilisation, and revenue trends, driving efficiency and maximising cost recovery.
- Identify and implement operational improvements to optimise costs, revenue, and service delivery performance.
Key Account Management: Armscor Travel Services
- Serve as the primary relationship manager for Armscor internal clients, ensuring seamless delivery of travel services that meet operational needs and strategic priorities.
- Understand and anticipate client requirements, providing tailored travel solutions and ensuring high service levels.
- Monitor client satisfaction, address issues proactively, and maintain strong, trusted relationships with executives, managers, and employees.
- Coordinate with other travel teams to ensure integrated, consistent, and high-quality service delivery for Armscor accounts.
- Develop and maintain performance metrics, reporting, and service-level agreements to drive accountability and continuous improvement.
Policy Development and Implementation
- Develop, maintain, and implement policies, standard operating procedures (SOPs), and guidelines for AB Travel operations to ensure consistency, compliance, and operational excellence.
- Align travel policies with PFMA, Treasury Regulations, Armscor governance, and industry best practices.
- Review and update policies regularly to reflect regulatory changes, operational lessons learned, and emerging trends.
- Ensure policies are communicated effectively to all stakeholders and integrated into training, operations, and service delivery standards
Availability
Immediately
Salary
Grade: D4
Required Qualifications
Qualification:
QUALIFICATIONS:
- Grade 12.
- Relevant Bachelor’s Degree in Tourism Management, Travel Management, Business Administration, or a related field.
EXPERIENCE:
- Minimum 10 years’ experience in travel management with at least 5 years in a managerial role.
- Experience managing high-volume travel operations, preferably in government or regulated environments.
- Exposure to supplier negotiation, cost optimisation, and service-level management.
- Familiarity with PFMA, Treasury, or public-sector governance frameworks.
- Experience supporting financial oversight, cost recovery, and performance reporting.
Location
Gauteng
Pretoria
General Details
KNOWLEDGE & FUNCTIONAL SKILLS:
- Operational knowledge of travel management systems, BSP, and industry practices.
- Understanding of PFMA, public-sector procurement, and audit requirements.
- Experience in supplier management and contract compliance.
- Awareness of financial and commercial principles, including billing, cost recovery, and spend monitoring.
- Knowledge of traveler security, diplomatic travel protocols, and risk management.
- Travel management or industry certifications (e.g., BSP, IATA, travel systems accreditation).
Application details
Ms Dineo Bopape
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