Job Description

Description

Consult with Investec clients to prepare quotes and issue domestic flight and land bookings, while delivering out-of-the-ordinary client service. Identify opportunities to offer hotels and car hire where relevant. For the right candidate, this role has the potential to develop into an international travel consultant position. A passion for air travel, strong client focus, and clear commitment to duty of care are essential.
 

The result

• Demonstrate high attention to detail & strong administrative skills.
• Strong sense of team underpinned by knowledge sharing and mentorship culture.
• Input and drive Investec Travel’s strategic direction and understand broader Investec ecosystem.
• Nurture, grow and maintain matured relationships with clients, stakeholders, broader team and bankers.
• Provide high sense of client service and operate professionally and efficiently with external and internal stakeholders.
• Deliver a refined proactive problem-solving approach.
• Curiosity to learn and continue professional development.
• Willingness to work a flexible schedule and a high work ethic (available to all clients when needed including after office hours) – we apply a sunset rule on all quotes for clients and adhere to the Private Bank client experience SLA.
• Ability to achieve the individual targets as set out in the Consultant KPI and performance targets and collect applicable service fees.
• ADMs are reported as risk events and depending on the quantum and severity, may give rise to a performance process

Required Qualifications

Qualification:

Experience, skill and capability

• Ideally experience in a leisure travel environment. Corporate experienced consultants may apply too (Leisure focus of the role is very different though)
• Ideally has some Amadeus GDS experience
• Aptitude for internal IT and CRM systems (training will be provided on internal systems)
• Anticipating client’s challenges and proactively solving
• Attention to detail with a high level of accuracy
• Excellent verbal and written communication skills
• Ownership, Accountability & Responsibility

Location

Western Cape

Cape Town

General Details

The Investec Culture 

At Investec we look for dynamic, energetic people filled with tenacity, integrity and out of the ordinary thinking. We value individuals who in turn value our culture that is, a can-do attitude while challenging convention. Diversity, competency, and flexible leadership are respected in pursuit of the growth of our business.

Application details

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