Job Description
The incumbent of this role must effectively action the travel booking process at all levels, resulting in an efficient, effective and cost conscious travel service delivery that differentiates Tourvest Travel Services. Ensure the ongoing of all-encompassing viability of the Tourvest Travel Services division.
Key Responsibilities:
- Low error ratio for all online / offline transactions
- 95% online adoption
- 99% of calls required to be answered
- 90% adherence to Call SLA criteria
- 95% attained on QC checks done on reservations
- Continuous monitoring and actioning of the Consultant Dashboard in TravelIt
- Ability to consult on the GDS systems used at TTS including, but not limited to Sabre, Galileo, Amadeus etc.
- Car, air, transfer, B&B etc online / offline
- Accurately complete all reissues online / offline
- Effectively action the travel booking process at an intermediate level for all domestic and point to point international routings
- Ability to complete all refunds accurately
- Ensure corporate fares or TTS fares are utilized where applicable
- Ability to remain calm and assist the client or consultant during an emergency to the best of our ability, in the quickest possible time frame and at the best fare available
- Adherence to all client and TTS policies
- Complete all mandatory monthly & adhoc training provided by TTS
Salary
Negotiable based on experience
Required Qualifications
Qualification:
Matric, Travel Diploma, Amadeus, Galileo and Sabre
Location
Gauteng
Bryanston
General Details
3-4 years’ experience. Need to have knowledge of Amadeus. Groups experience is a must.
Working hours - 8am to 5pm - Monday to Friday
Application details
TTS Vacancy
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