Job Description
- Service Excellence: Deliver prompt, professional, and solution-oriented service to agents and guests. Communicate proactively and with clarity.
- Itinerary Design & Upselling: Curate bespoke journeys reflecting guest preferences and company’s standards. Identify upselling opportunities to enhance guest experiences.
- Agent Relationship Management: Build trust-based relationships, understand agent preferences, and collaborate with Sales and Operations teams.
- Booking Accuracy: Quote accurately and timeously, maintain meticulous booking files, and ensure seamless execution of itineraries.
- Operational Coordination: Work closely with Operations Specialists to ensure a high-quality guest experience and manage all booking logistics.
- Performance & Margin Focus: Optimise bed nights and margins, track financial performance, and ensure revenues are secured.
- Product Knowledge: Stay current on company’s camps and experiences across Southern & East Africa.
- Systems & Technology: Use industry systems (WETU, Tourplan, etc.) to streamline processes and enhance service delivery.
Availability
Immediately
Salary
Negotiable on experience
Required Qualifications
Qualification:
- Senior certificate.
- Destination Management Company (DMC) experience required.
- Minimum 4–5 years in a senior travel design or reservations role; proven experience in itinerary planning, customer service, and sales; familiarity with TourPlan and Microsoft Office.
- Experience in creating and customizing travel itineraries for trade partners such as travel agents, tour operators, destination management companies, or corporate travel agencies.
- Exceptional attention to detail, strong communication (English required, European languages advantageous), organisational skills, and ability to upsell and personalise travel.
Location
Gauteng
Johannesburg or Cape Town
Application details
Nono Mantjiu
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