Job Description
JOB CONTEXT
• Dynamic Global & Expanding Company
• Focus on Strategic elements: People, Productivity, Profitability & Retention
• Monitor travel trends - globally and locally
• Technology Driven
• Learning & Development Focus
• Customer Centric
• Pressurised, fast paced with non-negotiable deadlines
• Multi-cultural & Diverse Organization
• High demand for Value-add
• Diverse and ever-changing needs of travellers
SALES
Ensure you and your team are prioritizing the right activities to increase the company’s sales:
• Client Experience Management
• Identify additional revenue streams for Rennies BCD Travel
• Provide sales leads where possible
• Upsell & facilitate value adding products
TECHNOLOGY
Effective adoption of new technology and ensuring available technology is used for all deliverables and outputs:
• Effective usage and understanding of all systems and technology
• Adoption of technology – Sabre, RappUp, AGM, JIRA, OBT's, Papertrail
• Ensure 100% usage of automation through our technology platforms
Availability
As soon as possible
Salary
Market related
Required Qualifications
Qualification:
QUALIFICATIONS & EXPERIENCE
Required (not-negotiable):
• Sabre Red 360
• Relevant qualifications in Travel
• 5 – 8 years’ experience in the retail travel industry
• Strong operational and GDS experience, fares knowledge and can work within a fast-paced, busy environment
KNOWLEDGE & SKILLS
Knowledge Required:
• Advanced Domestic and Regional and point-to-point International fares and ticketing
• Advanced Domestic, Regional and basic International destinations
• Rennies BCD Travel products and services
• Rennies BCD Travel policies and procedures
• Client travel policy
• Advanced GDS
• Travel-related systems and procedures
• Business acumen
• Non-negotiable operational processes
• Regional Booking requirements
Skills Required:
• MS Office
• Interpersonal skills (including Conflict Management)
• Verbal and Written Communication Skills
• Analysis and Problem Solving Skills
• Relationship Building Skills
• Time and Stress Management Skills
• Advanced Research Skills
• Consulting Skills
• Coaching and Mentoring Skills
• Telephone Skills
Location
Gauteng
Johannesburg
General Details
Personal Attributes Required:
• Customer service orientation
• Approachability
• Detail orientated and quality driven
• Initiative
• Flexibility
• Professionalism
• Team Player
• Diplomacy
• Energy and Drive
• Patience
Application details
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