Job Description
As a Senior After-Hours Corporate Travel Consultant, you are the trusted extension of The Travel Group’s premium service outside of standard business hours, ensuring uninterrupted, high-touch support for our most valued corporate clients. You act as a calm, decisive problem-solver who delivers seamless travel solutions with precision, discretion, and urgency, while maintaining the highest standards of client care and operational excellence.
Key Responsibilities
- Provide immediate, 24/7 response to all client calls, WhatsApp messages, and urgent travel requests
- Deliver seamless continuity by using CRM data and existing booking history to avoid repeated client queries
- Offer proactive, solution-driven travel support, resolving complex requests under pressure
- Ensure all bookings are accurate, strategic, and aligned to client preferences and expectations
- Identify opportunities for upselling, cross-selling, and enhancing client value
Operational & Commercial Delivery
- Manage end-to-end booking processes including quoting, ticketing, invoicing, and payments within strict timeframes
- Maintain full accuracy, confidentiality, and compliance in all client interactions and documentation
- Contribute consistently to individual and team revenue targets through commercial awareness and opportunity spotting
- Provide clear handovers to daytime consultants where required to ensure continuity of service
Client Relationship Management
- Maintain exceptional service levels for VIP corporate clients at all times
- Deliver tailored recommendations with clear reasoning on routing, cost, and options
- Conduct bi-annual visits to key clients to maintain strong relationships and service alignment
- Uphold strict confidentiality and represent The Travel Group’s premium service standards
Required Qualifications
Qualification:
Skills & Experience Required
- Minimum 5 years’ experience in VIP corporate travel consulting (C-suite or HNW clients preferred)
- Strong proficiency in Amadeus, Microsoft Outlook, and back-office systems
- Expert knowledge of international fares, complex itineraries, and high-touch travel management
- Exceptional attention to detail with a zero-error mindset
- Strong commercial acumen and ability to meet revenue targets
Location
Gauteng
Ferndale, Randburg
General Details
Key Attributes
- Calm, confident, and highly responsive under pressure
- Strong communicator with boardroom-level professionalism
- Highly autonomous and proactive problem solver
- Adaptable, disciplined, and detail-focused
- Naturally client-centric with a passion for service excellence
Application details
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