Job Description
DATA INTEGRITY & SYSTEM MAINTENANCE:
- Ensure the data team adheres to the required structures of Tourplan, Extranet, and B2B.
- Tourplan Database System Audit maintenance (as received from BI & Systems)
- Review/analyse rate-loading errors and provide recommendations to management and team on a weekly basis at Training Forums (errors are received from ticketing system, and general queries coming from the Business units as well as BI & Data
- Maintain and consistently review all supporting documentation for product loading and training
CONTENT LOADING & RATE MANAGEMENT:
- Ensure Tourplan NX content is loaded according to global standards.
- Assist in checking rates and policies (Tourplan NX and B2B) during peak seasons.
- Manage Extranet loading and ensure content is loaded.
- Loading of Scheduled tours rates, PCM’s etc
- Oversee and assist with Systems rate queries from brands/business units (Tourplan NX & B2B) via ticketing system
- Facilitate rate imports
- Establish the process of implementing AI Agents to improve departmental work processes, i.e. Contract Comparison, rate checking
SUPPORT & TRAINING:
- Support all other Tourplan sites, loading teams with Tourplan NX/Extranet systems and processes.
- Assist both Content Admin and Contracting teams with queries on how product should be loaded into the relevant system, escalating to BI & systems when needed
- Weekly Friday Training for Content Admin and Contracting Specialists regarding Tourplan and Extranet loading
- Run and drive weekly Wednesday AI and automation meetings, sharing all progress with everyone in the forum.
Salary
Negotiable depending on experience
Required Qualifications
Qualification:
- Matric
- Tourism/Travel Management diploma
- Rates and contracting understanding STO vs. BAR rates, allocations vs. freesell, seasons, specials, overrides, etc.
- Product knowledge, awareness of how tours, itineraries, transfers, and accommodation are packaged
- Tourplan NX / Tourplan TB proficiency
- Database knowledge, understanding how data is structured and flows through the system
- Understanding of Systems integration and channel Managers
- Excel and reporting tools, strong Excel (pivot tables, formulas, lookups) and exposure to BI tools, to audit and analyses data
- Analytical and Problem-Solving Skills, attention to detail
Location
Gauteng
JHB North
Application details
Jean Rymer
Apply Now