Job Description
Summary:
- Competent handling of all aspects of domestic, regional, and international travel
- To ensure customer satisfaction
- To enhance profitability
- To sustain clients (Build relationships with clients to ensure repeat business)
Key Responsibilities: (Include the following – list is not exhaustive and other related duties may be assigned)
- Meet and exceed expected transaction between 150-250 per month
- Manage after hour log calls in progress – no AH calls older than 30 days allowed
- Manage and control own queues, queries (flagged), PQR queries, Online queries – no more than 5 queries older than 90 days allowed.
- Quality fulfillment
- Ensuring accuracy of travel documents
- Knowledge of Outlook email system: compile, type and distribute client itineraries
- Follow up on e-mail enquiries
- Prepare and process quotes enquiries via email as per client SLA
- Proper understanding of Document Producer.
- Proper understanding of Taskflow.
- Proper understanding of Cliqit.
- Sell domestic flights, accommodation, car hire, etc. as per client request
- Compile and calculate domestic fares and upgrades
- Do fare building
- Issue in exchange
- Proper understanding of domestic net remit and IT tickets
- Understand processes to be follow for passengers with special needs and requests eg. Special meals, wheel chair, bikes, MAAS, etc
- Correctly issue EMD’s and all domestic air ticket types
- Proper understanding of TWF Deals
- Proper knowledge of TWF preferred suppliers
- Process refunds according to back-office requirements and timeous submittal - no refunds older than 60 days allowed.
- Stay informed about travel industry trends and updates from suppliers on travel restrictions
- Know and adhere to all client SLA’s and S&T Policies (2-4 Hours domestics and 4-8 Hours international request)
- Provide excellent customer service, practice clear and effective communication
Required Qualifications
Qualification:
Attitude and Values
- Accepts responsibility and take ownership for own actions and duties
- Able to work in a high-pressured environment
- Sense of urgency - good time management
- Positive attitude, self-motivated and of sound judgement
- Teamwork.
- Clear communication
- Quality assurance
- Problem solving skills
Education/Experience
- National Diploma or equivalent qualifications with at least 3 + years’ experience as consultant.
- Galileo (SmartPoint).
- Good English business communication skills – written and verbal.
- Problem solving skills.
- Ability to work under pressure
- Excellent knowledge of the GDS
- Willing to work on Self Booking Tool
- Excellent customer service
- Support team members and Management
- Knowledge of inter-airline policies and endorsement procedures
- Understanding and ability to interpret and explain domestic fare rules
- Fully conversant with preferred partners frequent flyer programmes
- Contacts program, Quicktrav acc package
Location
Gauteng
Johannesburg Rivonia
Application details
Philip Markgraaf
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