Job Description
Afrikaans speaking
Computer & Application Literacy:
- MS Office
- Amadeus – preferred
- Communicator
- Quicktrav – optional
- Fluent in Afrikaans
Availability
ASAP
Salary
Salary - Highly negotiable dependent on experience
Required Qualifications
Qualification:
Education:
- Matric (Grade 12)
- National Diploma in Travel & Tourism
- International Fares & Ticketing
Location
Gauteng
Johannesburg - Sandton
General Details
Duties:
- Process and respond promptly to all travel requests .
- Manage a portfolio of clients with the assistance of Senior/Intermediate/Junior Travel Consultants
- Booking of cars, transfers, accommodation
- Dispatch documents on time.
- Ensuring that clients are informed at first contact of all relevant visa and health requirements and handling of visa applications
- Upgrading of tickets, re-routings
- Processing refunding of tickets and revalidation of tickets
- Visas, Travel Insurance and assistance with Foreign Exchange
- Investigating ADM’s and providing the BSP controller with an explanation for each one when required to do so
- To supervise, support and lead a team of travel consultants
- Investigating all relevant problems which may arise
- Liaison with other departments to ensure ultimate customer satisfaction is achieved
- Ensuring a high level of maturity to not distribute or react to confidential information
- Attend meetings, functions, interviews and any other meetings as required
- Facilitation during the recruitment process and providing training to new travel consultants
- Ensure that all Travel consultants comply with stipulated boundaries and follow Company procedures
- Guiding and assisting of all consultants within the team with problems and queries
- Ensure that queues are checked and LD lists are cleared
- Create a “team spirit” by arranging outings and events for team members
- Assisting with performance appraisals and monthly scorecard reviews
- Co-ordinate weekly travel team meetings to inform any updates or relevant changes within the business
- Manage specified ad hoc projects or tasks as requested by the Operations Manager.
- Group bookings, Car, Hotels and conference packages.
- Ticketing of group tickets and finalizing itineraries for the total package
- Follow up with all clients weekly regarding the service levels they are receiving
- Follow up with all international quotes once sent ,
- Make sure our turnaround time is adhered to
- Check all quotes before going out to clients
- Check that your team is actioning Queues at all times
Application details
Andrea Michael
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