Job Description
Offer a personalised booking service for all bookings whether directly or in the back-up role:
- Responding to trade enquiries efficiently and timeously.
- Communication with clients, offering quick turnaround times and a professional service.
- Responding to all product queries or concerns relating to bookings.
- Providing availability and costs/quotes for bookings.
- Making reservations using TourPlan/TMIS.
- Managing booking status throughout the reservation process – quote, cancelled, provisional, confirmed, and invoiced.
- Obtaining and capturing guest CRM and booking information onto TourPlan for camps.
- Liaising with Product Management to ensure best possible services to the guests – in respect of guest information and requirements.
- Providing lodge information and relating documentation to clients where appropriate – WETU itineraries/pre-tour & departure information.
- Managing yield to ensure that we maximise occupancy and the rate achieved.
- Convert sales by offering excellent response times, providing alternative dates/products, offering approved discounts where budget is a constraint.
- Gain knowledge of Company so you can add value to our clients.
- After-hours standby and emergency duty will be on a rotational basis including after hours.
- Ability to handle group/series and FIT bookings
Availability
Immediately
Salary
Negotiable on experience
Required Qualifications
Qualification:
- Min 5 years experience working as an Inbound Tour Consultant for a DMC company.
- TourPlan system – essential.
- Local and international travel industry (inbound market) – essential.
- Product knowledge – Botswana, Namibia, South Africa and surrounds
Location
Cape Town /JHB North
General Details
Afterhours & Emergency phone on rotation basis.
Application details
Nono Mantjiu
Apply Now