Job Description
Freelance / Contract Basis –
Ad Hoc, After-Hours
About the Role
We are seeking an experienced Refunds Expert with in-depth knowledge of Amadeus GDS to manage and process complex airfare refunds. This role is ideal for someone who already holds a permanent full-time position but is looking to earn extra income on an ad hoc, after-hours basis. You’ll be providing support during evenings, weekends, or other agreed times outside of regular working hours.
Key Responsibilities
- Process and validate refunds in Amadeus according to airline and IATA policies.
- Handle involuntary and voluntary refund requests, including partially used tickets and non-refundable fares where exceptions apply.
- Interpret and apply airline fare rules, penalties, and waiver codes.
- Liaise with airlines and consolidators to resolve disputes or secure approvals.
- Advise on best practices for reducing ADM (Agency Debit Memo) risks.
- Support internal teams with queries related to refund eligibility.
- Keep up to date with airline policy changes, schedule disruptions, and industry regulations affecting refunds.
Required Skills & Experience
- Minimum 3 years’ experience in refunds processing within the travel industry.
- Advanced proficiency in Amadeus GDS (mandatory).
- Strong understanding of IATA, BSP and procedures.
- Ability to interpret and apply complex fare rules and conditions.
- Excellent problem-solving skills and high attention to detail.
- Strong communication skills for liaising with suppliers, airlines, and internal stakeholders.
- Ability to work independently and meet deadlines while managing other professional commitments.
Required Qualifications
Qualification:
- Experience with refund processing Amadeus.
- Familiarity with other GDS systems (Sabre, Galileo) is a plus.
- Prior work in a high-volume travel agency or consolidator environment.
Location
Gauteng
Remote / Flexible
General Details
- Freelance / project-based with potential for ongoing assignments.
- Flexible after-hours work schedule based on mutual availability.
- Competitive rate per refund rate based on experience.
- Tasks assigned on an ad hoc basis.
Application details
Claire
Apply Now