Job Description
Summary
- Competent handling of all aspects of domestic, regional, and international travel
- To ensure customer satisfaction
- To enhance profitability
- To sustain clients (Build relationships with clients to ensure repeat business)
Availability
Immediately
Salary
Negotiable
Required Qualifications
Qualification:
- Bachelor’s degree or relevant diploma in Tourism, with at least 5 + years’ experience as a Senior Travel Consultant.
- Galileo (SmartPoint), & Excellent knowledge of the GDS
Location
Gauteng
Pretoria
General Details
Key Responsibility (Include the following – list is not exhaustive and other related duties may be assigned)
- Client consultation and sales.
- Advise clients on travel options including flights, accommodation, tours, visas and insurance.
- Handle bookings for complex I ternaries, group travel, and VIP clients.
- Bookings and Administration.
- Make reservations using GDS (e.g. Galileo)
- Issue and reissue airline tickets, handle changes and cancellations and be willing to work overtime.
- Negotiate rate and competitive pricing for clients.
- Customer service.
- Manage travel documentation and ensure all bookings comply with regulations.
- Offer after sales support and handle complaints or travel disruptions.
- Build and manage long term client relationships.
- Team leadership and mentoring.
- Support junior consultants with training and daily inquiries.
- Share product knowledge and sales strategies with the team and reporting of targets.
- Problem solving skill.
- Experience in travel planning, tour operations, or a related field
- Ability to work under pressure
- Willing to work on Self Booking Tool
- Excellent customer service
- Support team members and Management
- Knowledge of inter-airline policies and endorsement procedures
- Understanding and ability to interpret and explain domestic, regional, and international fare rules
- Basic knowledge in Word and Excel
Application details
Ntswaki Dlamini
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