Job Description
- Design and manage bespoke holidays tailored to clients' preferences, ensuring unique and memorable travel experiences.
- Build and maintain strong, long-term client relationships, ensuring high satisfaction and fostering repeat business.
- Identify opportunities to upsell and cross-sell additional travel services, packages, and exclusive experiences to enhance the client journey.
- Offer expert advice on destinations, itineraries, and services, guiding clients to make informed decisions.
- Manage client inquiries, bookings, and related administrative tasks efficiently and professionally.
- Deliver outstanding customer service, ensuring clients are supported and satisfied throughout the booking process.
- Provide administrative support to the team as needed.
- Stay updated with the latest industry trends to offer clients innovative and relevant travel solutions.
Availability
ASAP
Salary
Negotiable depending on experience
Required Qualifications
Qualification:
Relevant qualification in Travel or Tourism preferred
Location
Kwazulu Natal
Durban
General Details
At least 3 years experience in a similar role within an Inbound Tour Operator or Game Lodge essential.
Good communication skills.
Experience in dealing with international clients preferred.
Tourplan/Panstrat/Galileo/Amadeus - or similar booking tool.
Must be able to work UK working hours (9-6pm & 10-7pm depending on the season) - this is not negotiable. The role is in office daily, no remote/hybrid working model.
Application details
Jean Rymer
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