Prepare competitive quotations and innovative itineraries for Cruise Agents.
Obtain quotes from the Air Consultant for requested flight details for guests / agents.
Collect rates based on all quoted programs including rates, validity, inclusions/exclusions, payment & cancellation terms, before sending onto JNB Database and Accounts Teams.
Send through all quoted information to Cruise Finance Consultant and Database Team to facilitate PLI/H&S collection and loading therefore onto TS.
Send through all quoted information (programs & excel quotes) to Cruise Finance in order to create packages and upload onto TS.
Re-quote programs as necessary and forward that information onto Cruise Finance to upload/correct on TS.
Book all services (including flights where applicable) timeously upon selection of services by the Cruise Agent and update all trackers on the cruise drive.
Pre-book: Guide services and port representatives (as required).
Manage waitlist and confirmation on Pre/Post/Hotel Stays and Overland programs as received from agents.
Upsell port services by means of alternative tour programs, shuttle services, crew tours, managing excursion waitlist as needed.
Collate invoice details, after obtaining final numbers & rooming lists from agent, for Overland’s and Pre/Post Land & Hotel services and send onto Cruise Finance in order to prepare invoice & to send to agent.
Prepare the Shorex, overland, Pre/Post land & hotel stay and turnaround for introduction to Operations Contractor (2 weeks prior to ship’s arrival), whilst continuing office support during this period and through the voyage.
Ensure all itineraries are up to date and corresponding with agent online programs.
Preparation of file includes preparing movement schedule, ordering water, completely the monthly forecast including debit card requirements & ticket requirements, staff travel etc.
ASAP
Market related
Qualification:
1 - 3 years experience in Groups/MICE quoting.
Western Cape
Cape Town
Tour Operator
Jean Rymer