Job Description
- Responsible for compiling domestic, regional, and complex multi-faceted international travel packages for all corporate and leisure travel within South Africa, Africa and all International destinations.
- Proficient in servicing VIP travel, for both corporate and leisure customers, including solid cruising knowledge as well as being prepared to work after hours where necessary.
Availability
Immediately
Salary
Negotiable based on experience Benefits include: Pension, Medical Aid, Incentives
Required Qualifications
Qualification:
- Diploma in Travel and Tourism
- Excellent geographical knowledge
- 10 years’ experience in a senior consultant position
- Selling cruising experience
- Proficiency on AGM (not essential), Sabre or Amadeus
- Proficiency in booking all aspects of domestic, regional, and point-to-point international corporate and international leisure and cruising reservations
- 100% usage of automation through our technology platforms
- Experienced in Corporate and leisure VIP travel and concierge level service
Location
Gauteng
Johannesburg
General Details
Skills Required:
- Computer literate in MS Windows and MS Office and Microsoft applications
- In-depth knowledge of International fares and ticketing
- Experience in creative ticketing
- Ability to apply knowledge to complete complex international re-issues
- Domestic, Regional and International Destination knowledge
- Solid international leisure travel and cruising experience and knowledge
- Interpersonal skills (including Conflict Management)
- Good verbal and written communication skills (English)
- Analysis and Problem-Solving Skills
- Relationship Building Skills
- Time and Stress Management Skills
- Advanced Research Skills
- Consulting Skills
- Coaching and Mentoring Skills
- Upsell to exceed client’s expectations
- Exceptional attention to detail
- Excellent time management
- Be a team player
- Good email and telephone etiquette
- Confident to interface with the client in his/her office
Personal Attributes Required
- Well-travelled and able to advise and anticipate clients’ needs and requirements
- Excellent geographical knowledge
- Must be comfortable to sell corporate and leisure travel
- Customer service orientated
- Detail orientated and quality driven
- Professional and well spoken
- Team Player
- Energetic and driven
- Self-motivated – always aiming to deliver a high touch service
- Be proactive and not reactive
- Confident and able to handle difficult situations
- Behave in a respectful manner when dealing with colleagues, clients and suppliers and to uphold Travel
- Connections good name in the market
- Ability to work under extreme pressure while adhering to tight SLA agreements
- Ability to work on your own
- Practice duty of care for all clients
- Take ownership and responsibility for all reservations
- Take ownership of complaints and take appropriate action
- Be flexible and open to change
- Be target driven
Application details
Lindy Preston
Apply Now