Managing and building up the German department. Managing the consultants / training consultants. Implementing (together with management) & maintaining current systems and structures. Understanding and operating company quoting/booking systems (Tourplan or other) and other travel related programs. Drawing reports - adding controlling systems. Have good product knowledge and sound geographical knowledge of Southern Africa. Time management: ability to prioritize, plan and meet deadlines. Effective communication – internally as well as externally. Be professional and offer high service levels at all times. Ability to handle pressure and volume – multitask. Emergency phone duty. Obtain and where possible negotiate rates / ensure these rates are sent to be loaded on Tourplan. Ensure to visit the preferred suppliers and get to know the products. Assist with the handling of complaints by gathering feedback from suppliers, guides, etc. Be on constant look out for new venues and activities – advise team & rest of office. Take responsibility for all aspects of tours being run. Solving problems and making decisions when problems occur on tours – crisis management. Meet given targets. Design strategy and set goals for growth. Ensure employees are motivated and productive.
ASAP
R20-R30K depending on experience with medical aid, provident fund, commission.
Qualification:
Matric qualification.
Understanding and operating company quoting/booking systems (Tourplan or other) and other travel related programs.
Have good product knowledge and sound geographical knowledge of Southern Africa.
Western Cape
Cape Town
Tour Operator in Cape Town.
Jean Rymer